Shipping & Delivery Policy

We deliver across all of Lebanon, with Cash on Delivery available on every order. Here is exactly what to expect once you place your order.

1. Delivery Areas

We ship to every governorate in Lebanon — Beirut, Mount Lebanon, North, South, Bekaa and Nabatieh. We do not currently ship outside Lebanon.

2. Delivery Time

• Beirut & Mount Lebanon: 1–2 business days.
• Other governorates: 2–4 business days.
• Orders placed after 4pm, on Sundays, or on public holidays are processed the next business day.

3. Delivery Fees

• Free delivery on all orders above $100.
• Orders under $100 carry a flat delivery fee, shown at checkout before you confirm.
• Delivery fees are not refundable on returns.

4. Cash on Delivery

You pay our courier in cash when your order arrives — no card and no prepayment required. Please have the exact amount ready. Card payment is also available at checkout if you prefer.

5. Order Tracking

You will receive a confirmation message once your order is placed, and our courier will call you on the number provided before delivery. If you need an update sooner, message us on WhatsApp at +961 3 421 964.

6. Failed or Missed Deliveries

Our courier attempts delivery twice. If we cannot reach you on the number you provided after two attempts, the order is returned to us and we will contact you to reschedule.

7. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, contact us within 48 hours of delivery with photos and we will replace it at no extra cost. See our Return & Refund Policy for the full process.

8. Contact

• WhatsApp: +961 3 421 964
• Email: hello@cloudsens.com
• Hours: Mon–Sat, 9am – 6pm